Axis-911 is a computerised simulation for
emergency operators in 911 and similar control centers. It directly addresses the selection
and training needs for emergency operators by putting them through the same
context, pressure, and inputs as real control rooms. It includes simulated
radio, telephone, alarm and message based inputs.
Incoming information has to be handled and
responded to by using relevant resources within the control panel. Handling of
incidents can include despatching (eg., ambulance, fire, traffic police), searching
for information, or notifying relevant authorities. AXIS-911's scoring features
then examines how well they react to incidents.
Scoring includes the ability to look at how
many incidents were processed and whether the right things were done. In
addition, the call capture and despatch information can be reviewed by looking at the logs
of incidents. Logs can be assessed for accuracy of contact people, despatch
addresses, classification of incident types, and fullness of incident
descriptions. The log report sorts incidents in order of priority so the success in
handling different types of incidents can be evaluated.
Standard Selection Process
Axis-911 provides a standard and easily usable interface so candidates can be
evaluted for their actual abilities rather than their use of a particular system.
Because it measures actual competencies, it is fair and gives all candidates a chance of
Custom Simulations Totally
customisable call, radio and message information allows you to develop an emergency simulation around your specific requirements. Although the standard package based on general emergency
conditions, you could simulate an aircraft disaster, a fire, a major traffic incident or
any similar incident with the assistance of Leaderware.
General Operator Leaderware are
working on a control operator simulation for non-emergency personnel. This could
include access control and production flows.
THE AXIS-911 INTERFACE
Click here to view a full
version of the control panel
The interface for AXIS-911 had be ergonomically
designed so people could become quickly familiar with its operation. It had to be
clear, easy to use, understandable, and as importantly, be relevant to the kind of
emergency situations people are faced. with. By providing a generic interface,
operators from different control room environments or even people who have not previously
operated a control room could all start the exercise with a common standard. In
combination with a briefing on what they must do and the environment in which they will
operate, and a practice session to deal with some of the demands, AXIS-911 provides a fair
evaluation which identifies critical competencies in emergency operator performance.